Pricing and booking information

If you want to reserve a room or bed less than 48 hours before you plan to arrive in Victoria, you should call toll-free 1-888-888-4180 to make a reservation, because it can take us up to two days to complete a reservation using e-mail or our reservation form.
The farther in advance you book, the better chance you have of getting the room or bed you want, especially May to October and every Saturday.

If you want to book a stay here which includes a Saturday or a holiday, from around the end of May to the beginning of October (our busiest period), the booking must be for at least two days.
Sometimes we remove the two night minimum booking policy. This only happens up to a week in advance. Call or email us to check.
The holidays in 2010 are January 1st, April 2nd, May 24th, July 1st, August 2nd, September 6th, October 11th November 11th and December 25th..

We have a 24-hour cancellation policy. This means that you must let us know before 18:00 (6pm) the day before your arrival if you need to cancel, otherwise you will be charged for one night.

If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night's stay.
You can call us any time to change your latest check-in time if you think that you are going to arrive later.

Once you have checked in, there is no refund for 3-day, one-week, two-week and 28-day rates.
For daily rates, there is a 50% refund for every day following, but not including, the day on which we are informed (by 6pm) that you are leaving.

If you're booking an entire dorm and you need to squeeze an extra person in, we can usually bring in a roll-away bed for them for $17-$20 per night. Please note that it's a pretty tight fit.
If you want to add a third person to a private room #5, #9 or a suite at Ocean Island Suites or an extra person in a private room #6 (any #6 room that doesn't have a room number ending in '5a' or '5b', that is) or #7, we can bring in a roll-away bed for them for $17-$20 per night. Please note that in a #6 it's a pretty tight fit and in the #5 it's a very tight fit. Note that suites can accomodate 2 roll away beds.
If you're booking a private room #5, #6, #7, #8, #9 or a suite at Ocean Island Suites for two people, but you still want a roll-away bed so you can each have your own bed, then we can bring you one for free.
If you do want a roll-away bed in a dorm or private room, please check with us when you reserve to see if one is available, as we have a limited number of them.

Our groups policy applies to groups over six people only.
Group reservations must be processed by our office. To contact our office, call or e-mail us 11am - 5pm Pacific Standard Time. We require a few days to assess whether we can accommodate your group, but we can try to let you know right away if necessary.
We require full payment for group bookings at or soon after the reservation is made. This can be done by PayPal, or direct deposit into our bank account, if time permits.
Our groups cancellation policy is: If you let us know by 6pm 14 days prior to your date of arrival, we will give you a full refund. There are no refunds if a cancellation is made less than 14 days prior to your date of arrival.
We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th.
All our other policies apply to groups. We may make exceptions for groups on an individual basis, so let us know if you require an exception.

Kids 11 years of age or younger generally stay for free, in private rooms. See details below:
In a private room, a child can either stay in the double bed or we can bring in a roll-away bed for the child, both at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number and they are only available for private rooms #5, #6, #9 and suites at Ocean Island Suites.
In a family room, (a private room #7 or #8 which includes a double bed and two or three single beds), the minimum charge is for three people, even if there are fewer than three adults. However, you can pack as many children in there, at no extra charge, as you want - within reason. If you need an extra bed for a child, we can even bring a roll-away bed into a private room #7 or #8 for free.

We charge a $10 key deposit per set of room keys. The deposit is refunded upon check-out when you return your keys. We ask that this be paid in either cash or debit.
We charge a $5 deposit for each towel or lock (for our secure metal lockers in dorm rooms), $4 of which is refunded when you give back the towel or lock, which means you're renting it for $1. You may also keep them if you want.
There are no deposits required for towels or keys at Ocean Island Suites.
We sell new Ikea travel alarm clocks with the battery included. We offer this instead of a wake-up call service to avoid misunderstandings leading to you missing your transcontinental non-refundable flight.

We accept: cash, Visa, Mastercard, American Express, debit, interac and travellers cheques.
We do accept American dollars, but no denominations larger than a $20 bill please! Also, we do not accept old Canadian $100 notes.
At Ocean Island Suites a credit card is required to stay.
Please make sure that you enter your credit card number correctly and that it's a valid card that's not expired or maxed out. We will check the number, and if it's not valid we won't be able to process your reservation.