Policies
Cancellation Policy
We have a 1-day cancellation policy. This means that you must let us know before 18:00 (6pm) the day before your arrival if you need to cancel, otherwise you will be charged for one night.
No-Show Policy
If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night’s stay.You can call us any time to change your latest check-in time if you think that you are going to arrive later.
Early Check Out Policy
Once you have checked in, there is no refund for one-week, two-week, 28-day and monthly rates. For daily rates, there is a 50% refund for every day following, but not including, the day on which we are informed (by 6pm) that you are leaving.
Pet Policy
Sorry, pets are not permitted at Ocean Island Inn. However, the Ocean Island Suites are pet friendly. Please click here for more details.
Advance Booking
If you want to reserve a room or bed less than 48 hours before you plan to arrive in Victoria, you should call toll-free 1-888-888-4180 to make a reservation, because it can take us up to two days to complete a reservation using e-mail or our reservation form. The further in advance you book, the better chance you have of getting the room or bed you want, especially May to October and every Saturday.
Holidays
- December 25, 2011: Christmas Day
- January 1st, 2012: New Year’s Day
- April 6th, 2012: Good Friday
- May 21st, 2012: Victoria Day
- July 1st, 2012: Canada Day
- August 1st, 2012: B.C. Day
- September 3rd, 2012: Labour Day
- October 8th, 2012: Thanksgiving
- November 11th, 2012: Remembrance Day
- December 25th, 2012: Christmas Day
Payment Information
Methods of Payment
We accept: cash, Visa, Mastercard, American Express, Interac/debit, paypal and travellers cheques. We do accept American dollars, but no denominations larger than a $20 bill please! Also, we do not accept old Canadian $100 notes.
A credit card is required to stay at Ocean Island Suites. Please make sure that you enter your credit card number correctly and that it’s a valid card that’s not expired or maxed out. We will check the number, and if it’s not valid we won’t be able to process your reservation.
Currency
All our prices are in Canadian dollars. To convert our prices into other currencies, use an online currency converter like http://www.xe.com
Deposits, etc
We charge a $10 key deposit per set of room keys. The deposit is refunded upon check-out when you return your keys. We ask that this be paid in either cash or debit.
We charge an $8 deposit for each towel or lock (for our secure metal lockers), $7 of which is refunded when you give back the towel or lock, which means you’re renting them for $1. You may also keep them if you want (but you won’t get your deposit back).
There are no deposits required for towels or keys at Ocean Island Suites, and no towel deposit for the Queen Room with Ensuite Bathroom.
We sell new Ikea travel alarm clocks with the battery included. We offer this instead of a wake-up call service to avoid misunderstandings leading to you missing your transcontinental non-refundable flight.
Extra Beds in Rooms
If you’re booking an entire dorm and you need to squeeze an extra person in, we can usually bring in a roll-away bed or extra mattress for $17-$20 per night.
If you want to add an extra person to a Standard Double Room (with or without sink), a Group/Family Room, or a Garden Suite we can bring in a roll-away bed or extra mattress for $17-$20 per night.
Please note that we have a limited number of roll-away beds and extra mattresses, so if you want one, please let us know when you make your reservation.
Kids Stay Policy
Kids 11 years of age or younger generally stay for free in private rooms. In a Double Room, a child can either stay in the double bed or we can bring in a roll-away bed at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number and they will not fit in Mini Double Rooms.
In Group/Family Rooms, the minimum charge is for three people, even if there are fewer than three adults. However, you can pack as many children in there, at no extra charge, as you want – within reason. If you are staying in a Group/Family Room and need an extra bed for a child, we can bring one in for free, but please let us know when you make your reservation.
Tax Information
These are the tax laws as applied to all accommodation in British Columbia.
- There is no tax on stays of one month or more. If you book a stay of one month or more in advance, the whole stay is tax-free. However if, for example, you book a week, then extend for two weeks, then extend for another two weeks, only the portion of your stay that surpasses the one month mark would be tax-free. If you extend further than that, your accommodation would also be tax-free.
- Accommodations of $20 or less per night ($140 per week, $280 per 2 weeks, or $560-$620 per month, depending on the number of days in the month) are not subject to any tax at all.
- Accommodations of between $20.01 and $30 per night ($140.01 to $210 per week, $280 to $420 per 2 weeks or less, or $560.01-$620.01 to $840-$930 per month or less, depending on the number of days in the month) are subject to 12% HST, which, as of July 1st 2010, is charged to most goods and services in British Columbia.
- Accommodations over $30 per night are subject to a 14% tax. 12% of this is HST, which is charged to most goods and services in Canada. 2% of this is Municipal and Provincial Hotel Room Tax, which is applied to all accommodations in British Columbia. HST is also charged onto MUN tax.
Please note: it is no longer possible for Non-Canadians to claim a tax rebate. The Canadian Government canceled the program in 2007.
Group Bookings
Our groups policy applies to groups larger than six people. Group reservations must be processed by our office. To contact our office, call us between 11am – 5pm Pacific Standard Time at 1-888-888-4180, or email us anytime: info[at]oceanisland.com. You can also fill out the Group Reservation Request form on our Groups page.
We’ll need a few days to assess whether we can accommodate your group, but we can try to let you know right away if necessary.
We require full payment for group bookings at or soon after the reservation is made. This can be done by PayPal, or direct deposit into our bank account, if time permits. Processing fees may apply.
We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th. All our other policies apply to groups. We may make exceptions for groups on an individual basis, so let us know if you require an exception.
Group Cancellation Policy
If you let us know by 6pm 14 days prior to your date of arrival, we will give you a full refund. There are no refunds if a cancellation is made less than 14 days prior to your date of arrival.
For more information about Group Bookings, please visit our Groups page.
